Loyalty program

Your new loyalty program:
NF Flowline Loyalty™

We've changed the way we reward you. Our Cashback Bonus program has been replaced by the new NF Flowline Loyalty™ program, which gives you more ways to earn points and enjoy rewards.

You haven't lost your cashback. We automatically transferred your balance to the new program, and it's waiting for you in your account.
Log in
Cashback

What happened to
my cashback?

Nothing disappeared. We closed the Cashback Bonus program on 31 March 2026 and automatically converted your balance into points in NF Flowline Loyalty™.

Log in
1 € = 100
cashback → points
If you had €5 in cashback, you'll find 500 points in the new program.
  • Your points are in your account under NF Flowline Loyalty™ as soon as you log in — balance, level and available rewards.
  • If you don't see your points, make sure you're logged in with the same email address you used for your purchases.
Three levels

How you earn
points from now on

You earn points on your purchases and for activity in your account. The more you explore with us, the more rewards you unlock.

FLOW
3 %of your purchase value back in points
The starting level for everyone after registration or your first purchase.
PATH
5 %of your purchase value back in points
From €125 in purchases within 365 days, or after at least 2 orders.
  • Member Pricing −8 % on selected products when logged in
PEAK
7 %of your purchase value back in points
From €300 in purchases within 365 days, or after at least 4 orders.
  • Member Pricing −12 % on selected products when logged in
  • Free shipping to Austria, Bulgaria, Czechia, Germany, Croatia, Poland, Romania, Slovenia and Slovakia

Member Pricing is a seasonal benefit that applies to selected products available at the time. The products included and the discount offered may change depending on the season and current offer.

How it works

How do I log in?

Simple and password-free. All you need is your email.

  1. Click the account icon or the Log in button.
  2. Enter the email address you used for your purchases.
  3. We'll send you a login link or a one-time code by email.
  4. Confirm it and you're in — you'll see your points balance right away.

If the email doesn't arrive within a few minutes, check your spam or junk folder.

How do I use my points?

Turn your points into a discount coupon and use it on your purchase.

  1. Log in and open the NF Flowline Loyalty™ section.
  2. Choose a coupon from the rewards catalogue and exchange your points for it.
  3. Enter the code in the discount code field when completing your order.

Each coupon is valid for 60 days from the moment you create it, so don't wait too long to use it.

Coupons cannot be combined — you can use only one coupon per order.

Even more points

Points for more
than purchases

You can also earn extra points for other activities.

  • Registering and subscribing to our newsletter
  • Completing your profile
  • Leaving a product review
  • Referring a friend
  • A birthday bonus, if you've added your date of birth to your profile

How long do my points last?

Your points stay valid as long as you're active. If you don't make a purchase or earn points in any other way for 6 months, they expire. Every new purchase or other activity extends their validity for another 6 months.

If you haven't used your converted cashback yet, log in and turn your points into a reward as soon as possible.

FAQ

Frequently asked
questions

Why can't I see my points?
Check that you're logged in with the same email address you used for previous purchases. You'll find your points in the NF Flowline Loyalty™ section. If you still don't see them, get in touch with our customer service.
Why didn't I receive points for my purchase?
Newly earned points remain pending for approximately 20 days until the return period has passed. They are then activated automatically.
Can I use more than one coupon per order?
No. Coupons cannot be combined, and you can use only one discount coupon per order.
Why doesn't my points balance look right?
Make sure you're logged in with the correct email address and check whether it has been more than 6 months since your last activity in the program. Remember that some newly earned points may still be pending activation. If your balance still doesn't look right, contact our customer service.
Support

Need help?

If you have questions about your cashback conversion, your points or logging in, we're here for you. Get in touch with our customer service and we'll be happy to help.

Contact customer service